Thisbe Modern Crystal Linear Gold Branch Chandelier, Luxury Chandelier Living Room

Shipping Policy

Thanks for choosing Kevin Studious, we will be continuously improving our services to provide you a pleasant and easy shopping experience.

After the order is placed, you will receive an order confirmation email.

We are now working with Fedex/DHL/UPS to provide you a fast and reliable shipping experience.

Order Processing time

After order is placed, we will begin to handle with the order. Usually, it takes 3~5 business days to get the order to be packed, as the items are fragile, so we will need to use strength package and the wooden case outside to protect the product inside.

Shipping Cost and Shipping Time

Kevin Studious offers free standard shipping for all orders.

Currently we are shipping to United States only.

Order delivery time = Order preparation time + transportation time = 7~13 days

Order preparation time: 3~5 days

Transportation time: 4~8 days

Shipping: Free Shipping.

(For oversized items, which diameter larger than 127 cm or 50 inches, we will use sea transportation, which usually takes 4-6 weeks. Please be patient and wait. Maritime transportation is conducive to ensuring the stability of the product transportation process.)

Track My Order

Tracking number with the carrier information will be provided with 1~2 business day after your order is shipped out. You will be able to track the status of your package on the carrier website.

If you are not able to track the package with the tracking number provided, please contact us(info@kevinstudious.com). In rare cases, tracking number might be updated, we will have the issues solved within 48 hours

Order Cancellation

Customized lamps are non-cancellable once the order has been placed.

For non-customized orders:

You may cancel your order free of charge within 24 hours of placing it by replying directly to your order confirmation email. After 24 hours, as long as the lamp has not been shipped, you may still request a cancellation; however, a handling fee will apply (please contact us for details). If the lamp has already been shipped, we are unable to cancel the order. In this case, you may submit a return request once you receive the product, provided that the item is unused and in its original packaging.

About taxes

The import taxes and duties are already included in the price listed on the website.

Damages caused by transportation

If there is any damages or defects caused by transportation, please kindly contact us at info@kevinstudious.com, Free replacement will be sent by express after we receiving the request.

Contact us

For any questions about the shipping policies, please contact us at: info@kevinstudious.com.

Return & Refund Policy

To provide a happy and satisfactory shopping experience, Kevin Studious provides a 30-days return policy. Upon request, we can also send pictures and videos for the buyer to check and inspect the item(s) before shipping them out (zoom meeting is also acceptable).

After receiving the package, please make sure inspect it within 30 natural days.

If there is any damage, please send pictures with the order number to us by email(info@kevinstudious.com), free replacement will be sent by express.

If you want to return the products, please make sure they are in the following condition:

1. The return request must be submitted with 30 natural days after the package(s) is/are delivered.

2. The product is/are listed on our website. Only standard products can be returned. (Products produced based on the buyer’s requirements cannot be returned)

3. Lamp(s) must be new and unused.

4. Lamp(s) must be in original package, and all the accessories, especially for crystals must be wrapped and put inside originally.If the product has been installed already, it can not be returned. Customized items are not eligible for return as well. 

Return Cost:

1. If the return reason is for our reason(damages or defects of the product, wrong product) return is free, and there is no extra cost.

2. If the return is for the clients’ personal reason, for example, change of mind, incorrect shipping address or post code, design, size or finishes not suitable, too heavy etc. You will be responsible for both shipping cost. You need to pay for the shipping to ship it back to us and make sure the product is sealed in its original package and in a resalable condition. Once we receive the product and verify that the product is in new/unused condition, we will issue a refund minus the shipping cost for us.

Exchange of goods

 An exchange is the equivalent of returning the goods and repurchasing them.

· Only standard regular product range are eligible for exchange.

· Customized or personalized chandeliers may not be eligible for exchange unless there is a manufacturing defect.

· If the exchange is due to a manufacturing defect or an error on our part, we will cover the shipping costs for the return and exchange.

· If the exchange is due to a change of preference or any other reason not related to a defect or error on our part, the customer will be responsible for both shipping costs.

Order Cancellation
Customzed items are not eligible for cancellation. For non- customzed orders, you can cancel for free within 24 hours after you place the order by replying to your order confirmaton emai. After that,you can still cancel it as long as the products have not been shipped out. However, a processing fee will be charged（Please contact us to know more details). Once the produrct is shipped out, the order can not be canceled. 

Please following the process below to return a product.

1. Submit the return request

Please send pictures and videos of the package with your order number to info@kevinstudious.com

1. Your return request will be handled with 1~2 business days, and our customer service team will guide you how to return the package. Make sure the product is unused and in original package.

2. Return address will be provided after your return request is approved. Notes: Our warehouse will inspect the conditions for the product inside, we suggest you using a reliable and traceable carrier. Kindly provide us the tracking information as soon as the package(s) sent out.

3. We will inspect the package in 3~4 business days after the package is delivered, and update you the status. Refund will be issued within 1~2 business days after the inspection is done.

Refunds

After the inspection is done, the refund will be initiated, we will send a refund confirmation, it will take around 5~7 business days for the payment to be refunded to the card which you made the payment.

If you still did not receive the refund after 5~7 working days, please contact us(info@kevinstudious.com) we will be following from our side and send I refund tracking ID so that you can check with your bank.

Return Address

The return address will be provided by our customer service team at info@kevinstudious.com.

For any questions about the return policy, please feel free to contact us.

Trade And Business Services

If you are an architect, designer or developer, take advantage of a trade program that gives you an unparalleled opportunity to purchase Kevin Studio products at discounted prices.

Kevin Studious is pleased to offer more affordable discounts and better service to our trade partners.

Our trade partner program is open to interior designers, interior decorators, architects as well as real estate agents, developers and other professionals.

Feel free to join us!

Please contact us for more information.

info@kevinstudious.com  

WHAT YOU NEED TO DO?

• Make a note in your email: Business/ designer name via trade account      Example: XXX's trade account set up
• Provide shopping list(colors, sizes, special requirements, etc.)

WHAT WE PROVIDE?

• Exclusive discount code based on the amount of your shopping list
• Prepare your list of shipments for you in advance
• Exempt custom charge. Free samples and free swatches for customized color
• 30 days for return and exchange extended to 60 days for free return and exchange
• The regular two-year warranty is extended to five years
• Design drawings provided free of charge
• Free accessories for extension rod extension chain
• Exclusive VIP customer service representative

We offer a custom service because we are a factory, something that other online lighting stores or local brick and mortar stores simply cannot offer. If you don’t find a chandelier on our website that looks exactly like you expected, whether it’s related to size, color, or even style, please feel free to contact us at info@kevinstudious.com and we’ll be ready to help. First of all, please feel free to check out our website for a variety of chandeliers, wall sconces, and table lamps styles.

Customize Size & Color

If you find a specific design of chandelier that you like, but you just need a different size or color.

Simply send us an email with the following information

1. which product – it’s a good idea to send us a link to the product

2. The specific color you want, such as gold or chrome.

3. Specific dimensions regarding width, depth and height, such as 48D”. Not sure what size to choose for your space? Don’t worry, you can tell us the size of your room, the size of your dining table, and be able to provide the best photo of your room, and our exclusive designer will guide you to choose the right size.

Our designer will reply to you within 24 hours and provide you with a quote.

Customize Design

If you have a specific chandelier design in mind that you don’t find on our website, we can help with that as well.

Simply send us an email at info@kevinstudious.com with the following information

1. A picture or simple design of the chandelier you want.

2. The specific color you want, such as gold or chrome.

3. Specific dimensions regarding width, depth and height, such as 48D”. Not sure what size to choose for your space? Don’t worry, you can tell us the size of your room, the size of your dining table, and be able to provide the best photo of your room, and our exclusive designer will guide you to choose the right size.

Our designer will reply to you within 24 hours and provide you with a quote.

Contact us

Phone: +1 (424)-399-5751

Email: info@kevinstudious.com