Kevin Studious offers a two-year warranty on all products listed on our website (excluding bulbs).
If any quality issues arise with an installed lamp within two years, please send photos and videos with your order number and a description of the problem to info@kevinstudious.com. Our engineers will respond within 12 hours. (Note: Lamp installation must be performed by a professional electrician; issues caused by improper installation are not covered by this warranty.)
If the problem is caused by a faulty lamp component (e.g., crystals, screws, bulbs, etc.), we will ship a replacement free of charge. For other issues, such as electrical faults or other complex situations, our engineers will assist in identifying the problem and resolve it within 1-2 business days.
Note: Damage caused by improper use of the lamp or damage caused by human error is not covered by our warranty.
After two years, the replacement service remains free of charge. You will only need to pay for shipping for the replacement component. We will continue to provide technical support to help you resolve any issues you may encounter.
If you have any questions, please feel free to contact us at info@kevinstudious.com
