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Note:
Customized Designis Acceptable.The dimension, quantity of lights, finish and shape of the canopy can all be changed. Chat with us first if necessary before you place an order. Our email:info@kevinstudious.com
Shipping:（Free shipping of all orders）
Shipping method:
Express:Most wall sconces and pendants + Some small size Chandeliers(Estimated Delivery Time: 9 days - 14 days)
Sea & Truck:Packages over 39 inches (100 cm) + Most Chandeliers(Estimated Delivery Time: 5 weeks)
Currently out of stock/need customised products please contact customer service for details
For more shipping information please feel free to read [Shipping Policy]
If you have any questions, please contact us.
Email: info@kevinstudious.com
Phone:+1 424-399-5751
Product warranty:all our products have a 2-year warranty (except bulbs). Please rest assured. If there is any product failure during the warranty period, please contact us at the first time info@kevinstudious.com. Send us the product problems you encounter in the form of pictures or videos. Our customer service representative will reply within 12 hours. We will communicate specific issues with you. If it is a part problem, we will mail (express transportation) new parts for replacement free of charge(we will provide 5-6 additional spare parts in the packaging of all products). In case of poor product contact due to improper early installation, our technical experts will also solve your problem within 12 hours (We strongly recommend that you choose professional lighting personnel for installation).
Note: Please understand that product problems caused by man-made damage or natural disasters do not comply with our warranty policy. We are very happy to solve customers' problems because we attach great importance to customers' product experience.
Contact number :
+1 424-399-5751
Contact Email :
info@kevinstudious.com
7*24 Hours Service
To provide a happy and satisfactory shopping experience, Kevin Studio provides a 30-days return policy. Upon request, we can also send pictures and videos for the buyer to check and inspect the item(s) before shipping them out (zoom meeting is also acceptable).
After receiving the package, please make sure inspect it within 30 natural days.
If there is any damage, please send pictures with the order number to us by email(info@kevinstudious.com), free replacement will be sent by express.
For details, please refer to [Return and Refund Policy] for more information.
If you have any questions, please contact us.
Email: info@kevinstudious.com
Phone:+1 424-399-5751
We offer a custom service because we are a factory, something that other online lighting stores or local brick and mortar stores simply cannot offer. If you don’t find a chandelier on our website that looks exactly like you expected, whether it’s related to size, color, or even style, please feel free to contact us at info@kevinstudious.com and we’ll be ready to help. First of all, please feel free to check out our website for a variety of chandeliers, wall sconces, and table lamps styles.
If you find a specific design of chandelier that you like, but you just need a different size or color.
If you have a specific chandelier design in mind that you don’t find on our website, we can help with that as well.
For more details, please refer to [Customization].
When you complete your order, we will send you an order confirmation email or order SMS confirmation message to your cell phone. After your order has been successfully processed and shipped, we will update you with your logistics tracking number via email or SMS. We will also update you with the logistics dispatch notification in email and SMS when your goods are about to be delivered.
Yes, it can be dimmed, the dimmer is the bulb itself, not the chandelier; the bulb we provide is dimmable for brightness; you just need to install a regular dimmer
The bulbs of our lamps are available in cool and warm light; you can choose the color temperature of the light source according to your preference;
First of all, you don’t need to worry about this problem because most of our products are packed in wooden boxes. Inside the wooden box, we also put cardboard boxes and so on, so our products generally do not appear broken phenomenon. Secondly, there have been many buyers who have placed orders with us and they are satisfied with the products they received, so you don’t have to worry too much. Finally, if there is a problem, we will also give you a timely solution.
Of course you can, we can make the lamps to your satisfaction according to your needs.
We will send you the design drawing and give you confirmation, we will start the production after your confirmation, and we will send you the effect picture after the production is finished, and finally we will send it to you by express.
The product package size is less than 40 inches, we use express delivery such as DHL, FEDEX, UPS, etc.; the transportation time is generally 7-14 days;
If the package size of the product is larger than 40 inches, we use ocean shipping; the last delivery is by truck or express shipping; the shipping time is usually 4-6 weeks;
In stock products, 3-5 days processing time
non-stock products: 7-10 business days;
We are able to return and exchange the products within 30 days.
If there is no problem with the quality, you can just ship the product to us (shipping costs out of your own pocket) and we will deduct our shipping costs; the actual amount of the lamps will be returned immediately;
If there is a problem with the quality, we return it free of charge;
we deal with these issues by providing actual evidence, such as photos, videos, etc.; and by describing the product clearly in writing;
